f99 Privacy Policy – How We Protect Your Personal Data

01 Who We Are

f99 operates the online betting and gaming platform at f99-f99.net ("the Platform"). In this Privacy Policy, "f99", "we", "us", and "our" refer to the operator of the f99 platform. "You" and "your" refer to any person who accesses or uses the f99 platform, whether as a registered player or as a visitor.

f99 is the data controller for the personal data collected through the f99 platform. This means f99 determines the purposes and means of processing your personal data. If you have any questions about how f99 handles your data, you can contact us at [email protected].

This Privacy Policy applies to all personal data collected through the f99 website at f99-f99.net, the f99 mobile application, and any other f99 services or communications. It does not apply to third-party websites or services that may be linked from the f99 platform.

02 Data We Collect

f99 collects personal data in several ways: directly from you when you register or use the platform, automatically when you browse the f99 website or app, and from third parties such as payment processors and identity verification providers.

03 How We Use Your Data

f99 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how f99 uses the data it holds about you:

• Account management: To create and maintain your f99 account, verify your identity, and manage your login credentials securely.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your f99 account.
• Betting services: To accept and settle your bets, display your bet history, and calculate your account balance accurately.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of f99 support services.
• Security and fraud prevention: To detect and prevent unauthorised access to your account, identify suspicious betting patterns, and protect the integrity of the f99 platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and any requests from competent authorities.
• Platform improvement: To analyse how players use f99, identify technical issues, and develop new features that improve the overall experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications.
• Responsible gaming: To monitor betting behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate.

04 Legal Basis for Processing

f99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide the f99 betting and gaming services you have signed up for, including account management, bet settlement, and payment processing.
• Legal obligation: Processing that f99 is required to carry out under applicable law, including identity verification, age checks, and anti-money laundering screening.
• Legitimate interests: Processing that serves f99's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You can withdraw your consent at any time by contacting f99 support or using the opt-out link in any marketing message.

05 Cookies and Tracking

f99 uses cookies and similar tracking technologies on the f99 website and mobile app. Cookies are small text files stored on your device that help f99 recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: Required for the f99 platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping your use of f99.
• Analytics cookies: Used to understand how players navigate the f99 platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on f99, such as your preferred language or display options.
• Marketing cookies: Used to track whether you have engaged with f99 promotional content. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the f99 platform. For more details on the specific cookies used by f99, contact [email protected].

06 Sharing Your Data

f99 does not sell your personal data. f99 may share your data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: f99 shares transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: f99 may share your identity documents with third-party verification services to confirm your age and identity as required by our operating obligations.
• Technology providers: f99 uses third-party software providers for platform hosting, customer support tools, and analytics. These providers process data on f99's behalf and are contractually required to protect it.
• Legal and regulatory authorities: f99 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of f99's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

07 Data Retention

f99 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods that apply to different categories of data are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard record-keeping obligations.
• Financial and transaction data: Retained for 7 years after the date of the transaction, as required by financial regulations applicable to payment service providers.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Betting history: Retained for 5 years after the date of the bet, for dispute resolution and regulatory compliance purposes.
• Support communications: Retained for 2 years after the date of the communication, unless the communication relates to an ongoing dispute.
• Technical and analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Identifiable technical data is deleted after 12 months.

When your data is no longer required, f99 will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, f99 will delete what it legally can and explain why any remaining data must be retained.

08 Your Rights

As an f99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact f99 support at [email protected] with the subject line "Data Rights Request". f99 will respond within 30 days.

• Right of access: You can request a copy of the personal data f99 holds about you. f99 will provide this in a clear, readable format.
• Right to rectification: If any of the personal data f99 holds about you is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that f99 delete your personal data. f99 will comply where there is no legal obligation to retain the data.
• Right to restrict processing: You can ask f99 to limit how it uses your data while a dispute or review is in progress.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to object: You can object to f99 processing your data for marketing purposes or on the basis of legitimate interests. f99 will stop processing unless it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

09 Children's Privacy

The f99 platform is strictly for users aged 18 and above. f99 does not knowingly collect personal data from anyone under the age of 18. If f99 discovers that personal data has been collected from an underage user, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered an account on f99, please contact [email protected] immediately. f99 will investigate and take appropriate action within 24 hours of receiving your report.

10 Data Security

f99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the f99 platform.
• Hashed and salted storage of all account passwords — f99 never stores your password in plain text.
• Restricted access controls ensuring that only authorised f99 personnel can access player data, with all access logged.
• Regular security audits and penetration testing of the f99 platform infrastructure.
• Two-factor authentication options available to all f99 players for additional account security.
• Automated monitoring systems that detect and alert on unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your f99 account has been compromised, change your password immediately and contact f99 support. In the event of a data breach that affects your rights and freedoms, f99 will notify you without undue delay.

11 Third-Party Links

The f99 platform does not contain links to third-party websites for commercial or advertising purposes. Any links that appear on f99 are to f99's own pages and services. f99 is not responsible for the privacy practices of any third-party services that you may access independently outside of the f99 platform.

Payment providers such as bKash and Nagad operate under their own privacy policies. When you use these services to deposit or withdraw funds on f99, your interaction with those payment providers is governed by their respective policies, not this f99 Privacy Policy.

12 Changes to This Policy

f99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how f99 uses your personal data, f99 will notify registered players via the mobile number or email address on their account before the changes take effect. Your continued use of the f99 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so you are always aware of how f99 is handling your data. If you have any concerns about a change to this policy, contact f99 support before continuing to use the platform.

13 Contact Us

If you have any questions about this Privacy Policy, about how f99 handles your personal data, or if you want to exercise any of your data rights, please get in touch with the f99 support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the f99 platform
• Subject line for data requests: "Data Rights Request"

f99 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with f99's response to your query, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.